EBO FOODS UK Online Price Match Guarantee Policy

At EBO FOODS UK, we are committed to providing our customers with the best value for their money. We understand that you want to shop with confidence, knowing that you're getting the best price available. That's why we offer a price match guarantee to ensure you receive the most competitive prices on our tropical fish food and products. If you find a lower price from a qualifying online competitor, we will match or beat that price, subject to the terms and conditions outlined below:

Eligible Competitors:

We will match prices from reputable online retailers that carry the same product and are based in the United Kingdom.

Product/Service Comparison:

The price match request must be for the exact same product or comparable product in terms of brand, size, quantity, and any other relevant specifications. We reserve the right to determine the comparability of the product.

Price Verification:

To request a price match, you must provide proof of the competitor's lower price. This can be in the form of a screenshot or link to the competitor's website clearly displaying the lower price. The competitor's price must be currently valid and available for verification.

Price Match Limitations:

Our price match guarantee does not apply to the following:

- Clearance, closure, or liquidation sales.

- Auction or marketplace websites, including third-party sellers on these platforms.

- Prices that are the result of typographical errors or pricing mistakes.

Procedure for Claiming a Price Match:

To claim a price match, please follow these steps:

1. Contact our customer service team with the details of the product and the competitor's lower price.

2. Provide the necessary proof of the lower price, such as a screenshot or link to the competitor's website.

3. Our team will verify the price and the eligibility of the competitor.

4. If the price match is approved, we will provide you with a discount code or adjust the price accordingly on our website.

Refunds or Discounts:

If a price match is approved, we will provide a discount code for the difference in price. You can apply this discount code during the checkout process on our website.

Policy Changes:

EBO FOODS UK reserves the right to modify or terminate the price match guarantee policy at any time without prior notice. Any changes will not affect price match requests made before the policy modification or termination.

This price match guarantee policy is effective as of 15th November 2023 and applies to purchases made from that date onwards.