EBO FOODS UK Returns Policy

We want you to be completely satisfied with your purchase from EBO FOODS UK. If for any reason you are not satisfied, we offer a hassle-free returns policy to ensure your peace of mind. Please review the following guidelines and procedures for returning items:

Eligible Returns:

We accept returns for products that meet the following criteria:

- The item is in its original condition, unopened, and unused.

- The return request is made within 30 days from the date of purchase.

- The item was purchased directly from EBO FOODS UK. Please note that we cannot process returns for products purchased from third-party sellers or other retailers.

Non-Returnable Items:

The following items are not eligible for return unless they are defective or damaged:

- Perishable goods, such as live fish or live plants.

- Products that have been opened, used, or are not in their original condition.

- Items marked as clearance, final sale, or non-returnable.

Return Process:

To initiate a return, please follow these steps:

- Contact our customer service team within 30 days of receiving your order to request a return and obtain a return authorization.

- Pack the item securely in its original packaging, including any accessories, manuals, or promotional materials.

- Include a copy of the original invoice or order confirmation email in the return package.

- Ship the return package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

Inspection and Refunds:

Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process a refund in the original form of payment within 7 business days. Please note that it may take additional time for the refund to be reflected in your account, depending on your financial institution.

Exchanges:

We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly by providing a replacement, refund, or store credit, depending on the circumstances.

Policy Changes:

EBO FOODS UK reserves the right to modify or update the returns policy at any time without prior notice. Any changes will not affect returns requested before the policy modification.