EBO FOODS UK Postage Policy

At EBO FOODS UK, we strive to ensure that your orders are delivered promptly and securely. However, in rare cases where an item is lost in transit, we have a policy in place to address such situations. Please review the following guidelines regarding lost packages:

Delivery Confirmation:

All orders shipped by EBO FOODS UK are provided with a tracking number or delivery confirmation. We encourage you to track your package regularly to stay updated on its status and estimated delivery date.

Lost Package Definition:

A package is considered lost if it hasn't been delivered within the expected delivery time frame, and there is no delivery confirmation status indicating successful delivery or tracking fails to indicate a estimated arrival time.

Reporting a Lost Package:

If you believe your package is lost in transit, please follow these steps:

- Contact our customer service team as soon as possible to report the issue. Provide your order details, including the order number and tracking number, if available.

- We will initiate an investigation with the shipping carrier to locate your package.

Investigation Process:

Once the lost package is reported, we will work closely with the shipping carrier to conduct a thorough investigation. This may involve contacting the carrier's customer service and reviewing their internal tracking systems. The investigation process can take several business days.

Resolution Options:

Upon completion of the investigation, we will determine the appropriate resolution based on the outcome. This may include one of the following options:

- Reshipment: If the package is confirmed as lost, we will offer to reship the items to you at no additional cost.

- Refund: If the package cannot be located or if a reshipment is not feasible, we will provide a refund for the lost items at our discretion.

Please note that if the tracking information shows that the package has been marked as delivered, but you have not received it, we recommend the following steps:

- Verify the shipping address provided during checkout to ensure accuracy.

- Check with neighbours, family members, or building management who may have received the package on your behalf.

- Contact the local postal service or shipping carrier to inquire about the package's whereabouts.

Policy Changes:

EBO FOODS UK retains the right to modify or update the lost in post policy at any time without prior notice. Any changes will not affect lost package claims initiated prior to the policy modification.